Before contact
Submitting the form creates a request only. If we have not yet completed a top-up after speaking with you, no fare credit should have moved.
After a completed top-up
Once value has been applied to a Hafilat card, transport credit usually cannot be reversed to cash. Contact us promptly if something looks wrong.
How to ask
Email help@hafilatreload.org with your card serial (last four digits are enough in the subject), request time, and a short note. We reply within two business days.